Assistant Manager

Planet Fitness - Redding•Santa Rosa, CA

9d•$19 - $25

About The Position

The Assistant Manager assists with overseeing gym operations to provide an exceptional “Judgement Free” member experience and help ensure the club is financially successful. The role supports staff recruitment, hiring, training, development, scheduling, and supervision, and provides backup support to the Club Manager and other employees as needed. It also involves front desk operations, member service, facility cleanliness and maintenance, supply ordering, and tracking club statistics and reports.

Requirements

Superior customer service skills, preferably in the fitness industry.
Experience working as a Member Service Representative at Planet Fitness.
Solid supervisory, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Hard-working, enthusiastic, and energetic.
Strong problem-resolution skills.
Current CPR Certification required.
High school diploma or GED equivalent required.
Must be 18 years of age or older.

Responsibilities

Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Assist with staff management and provide backup support to the Club Manager as needed.
Assist with scheduling and supervising staff.
Oversee member service and ensure staff provides a superior customer experience.
Help resolve or escalate employee issues and concerns.
Answer phones and assist callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate member requests, issues, and questions.
Help oversee facility cleanliness and maintenance.
Assist with ordering supplies within the budget based on club requirements.
Assist with tracking weekly, monthly, and annual statistics and reports.
Provide backup support for employees who are absent.