ASSISTANT MANAGER

Bandana's BBQ•Florissant, MO

6d•$50,000 - $60,000•Onsite

About The Position

The Assistant Manager supports unit operations at Bandana's Bar-B-Q and helps deliver the company mission of treating every guest as if they were a guest in the team's home. The role contributes to consistent, high-quality food and hospitality, a clean and friendly environment, guest loyalty, and the training and development of employees. The Assistant Manager may run a shift in the absence of the General Manager, Associate General Manager, or Kitchen Manager. The position oversees and supports food production, guest satisfaction, sanitation and safety, administration, human resources, training, and personal development. Responsibilities include maintaining food quality and freshness, following production and service procedures, addressing guest concerns, enforcing sanitation and safety standards, completing shift paperwork, supporting cash control and inventory, and helping recruit, train, coach, and manage employees. The company provides a four-week training program conducted in St. Louis. The role is expected to model the company's ethical standards, promote Bandana's Bar-B-Q, recognize employees' contributions, and keep the effect of managerial decisions on guests in focus.

Requirements

Two years of experience as a Restaurant Manager, with experience in all areas of restaurant operations, management, and administration.
Knowledge of guest service, food handling, sanitation, and the restaurant industry.
ServSafe certification.
Valid driver's license.
Basic computer skills.
Motivational, listening, coaching, leadership, and communication skills.
Results orientation and financial understanding of restaurant operations.
Ability to read, write, and perform mathematical calculations typically obtained through completion of high school.

Responsibilities

Ensure menu items are prepared according to recipes and presented attractively; use proper serving guidelines and carryover procedures.
Forecast food production, implement the food production system, maintain knowledge of recipes and production timing, follow opening and closing procedures, strip coolers, and receive and store products properly.
Help ensure guest satisfaction and build guest count and sales; run shifts when the General Manager, Associate General Manager, or Kitchen Manager is absent.
Create a convenient guest experience for dine-in and carry-out customers, and ensure catering and take-out guidelines are followed.
Keep employees focused on the guest experience; interact with guests, model warm greetings, ensure guests are acknowledged when entering and leaving, and resolve complaints to guests' satisfaction.
Maintain a visible management presence during meal periods.
Maintain company and Health Department sanitation procedures, communicate standards to employees, and keep indoor and outdoor areas clean.
Maintain equipment in proper operating condition, follow the Company Safety Program and OSHA standards, and respond calmly to emergencies while assisting guests and employees.
Complete daily shift paperwork, enforce cash control guidelines, improve operations based on Shopper's Report scores, and participate in accurate physical inventory.
Comply with corporate, government, and insurance reporting procedures; forecast sales and communicate forecasts to relevant levels.
Monitor food cost, labor cost, and operational expenses against company guidelines.
Assist with recruiting to meet staffing needs and comply with applicable employment laws and company regulations.
Submit personnel information to the corporate office on time; maintain orderly hourly employee records and files, and monitor hourly employees' days off.
Foster a caring work environment, motivate and develop staff, and address unsatisfactory employee attitudes.
Train catering staff, assist with new-hire training, use available training resources, and participate in weekly management meetings.
Provide input on hourly employee performance reviews, support company disciplinary procedures, complete termination reports on time, and understand exit interviews.
Model conduct that commands respect, promote Bandana's Bar-B-Q when appropriate, acknowledge employee contributions, act in the company's best interests, comply with applicable laws, and communicate the company's ethics and standards.