Assistant Manager

Bagel Brands•Brooklyn Park, MN

6d•$17 - $28•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role intended to develop future leaders who can think strategically about the store and broadly about the district and Caribou Coffee. The AGM partners with the General Manager in all facets of running the store and making an impact on the team and community. The role requires a commitment to leadership development, learning, feedback, and continuous improvement, while modeling the work of Team Members and Shift Leaders.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop business understanding to the level of a General Manager over the course of a year.
Create welcoming, joyful guest connections and teach the team to do the same.
Foster an environment that supports goal-surpassing speed through effective deployment, in-the-moment problem solving, and team motivation.
Take responsibility for sales goals through the connection between speed and service.
Lead problem resolution with calm, professionalism, emotional maturity, and active listening.
Connect day-to-day behaviors to business results while developing a broad understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their connection to overall business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; and control waste and inventory dates and rotation as necessary.
Consider the success of the entire store, including upcoming shifts, and identify root causes of problems to create sustainable change.
Bring the company’s core values and purpose to life in interactions and champion the store culture.
Take ownership of personal development, seek feedback, and bring curiosity and a learner’s mindset to leadership.
Lead with a broad view of the Caribou brand, progressing from shift to store, district, and company perspectives.
Build an open and trusting relationship with the General Manager and work to meet or exceed goals.