Assistant Manager

Southern Multifoods•Kilgore, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role is performed under general supervision and involves continuous contact with customers and employees. Job training normally takes eight to eighteen months to gain the required job knowledge. The Assistant Manager may supervise Shift Leaders and Team Members when acting as the manager in charge (MIC).

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing for customer and employee interactions and drive-through work when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers and fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products, and maintain excellence in quality, service, and cleanliness.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to maintain consistent customer satisfaction through excellent quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.