Assistant Manager

Urban Air Adventure Parks•Gilroy, CA

About The Position

The Assistant Manager motivates team members, establishes accountability, and drives results while supporting Urban Air’s culture. The role provides leadership, supervision, and direction on strategic initiatives and operating standards to positively affect business results. The Assistant Manager oversees all aspects of operations, including entertainment, food, beverage, attractions, and property inspections, while promoting exceptional customer service and maintaining a safe, clean, and secure environment for guests and staff.

Requirements

Hospitality experience is required, such as experience in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
At least 1 year of supervisory or management experience.
Ability to pass a thorough background check.
Demonstrated ability to develop team members in areas of responsibility.
Professional, energetic, self-motivated, able to motivate others, and positive.
Computer skills, including Microsoft Office (Excel, Word, and PowerPoint).
Consistently professional grooming and conduct.
Ability to interact enthusiastically with others.
Adaptability, flexibility, and enthusiasm for the business.
Strong written and verbal communication skills, with the ability to communicate clearly and concisely.
Willingness to learn and adapt to changes or challenges.
Ability to establish working relationships with employees, management, and vendors.
Good judgment in decision-making.
Appreciation of diversity, including diversity of thought, ethnicity, and gender.
Ability and willingness to work weekends, evenings, and holidays.
Regular and predictable attendance.
Ability to work in a noisy, fast-paced environment with distracting conditions; move around the facility and stand for long periods; read and write handwritten notes; and lift and carry up to 30 pounds.

Nice To Haves

CPR/First Aid Certification.

Responsibilities

Cultivate a team environment that delivers exceptional customer service, directing the team and ensuring staff perform consistently at a high level.
Assist with hiring, staff retention, coaching, and discipline, and ensure staff training programs are carried out.
Develop weekly schedules and ensure appropriate staffing levels and lead coverage to meet business needs and maximize the customer experience.
Motivate and influence staff, using individual strengths to support customer satisfaction and productivity.
Select and develop staff and trainers for greater responsibility or advancement through a leadership program.
Ensure employee recognition and incentive programs are carried out as directed.
Assist with inventory and expense control.
Oversee operational areas including entertainment, food, beverage, attractions, and property inspections.
Maintain a safe, clean, and secure environment for guests and staff.
Improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
Perform other duties as assigned.