Assistant Manager

Southern Multifoods•Rowlett, TX

7d•Onsite

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role involves continuous contact with customers and employees and is performed under general supervision. Eight to eighteen months is normally required to gain job knowledge. The Assistant Manager supervises Shift Leaders and Team Members when serving as the manager in charge (MIC).

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and operate the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty; assertiveness and aggressiveness while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with managing all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products, maintaining excellence in quality, service, and cleanliness.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate and maintain knowledge of all kitchen and other restaurant equipment.
Acknowledge and speak with customers in a friendly, courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.