Assistant Manager

Southern Multifoods•Burleson, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and promotes excellence in quality, service, cleanliness, and hospitality. The Assistant Manager works under general supervision, has continuous contact with customers and employees, and normally requires eight to eighteen months to gain job knowledge. When acting as the manager in charge (MIC), the role supervises Shift Leaders and Team Members.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit-and-loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and operate the drive-through when needed.
Good vision to observe store activity and operate kitchen equipment safely.
Must be honest, assertive, aggressive, and well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Help hire, train, and review employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, accurately, and to the highest possible quality.
Work with the team to maintain consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain adherence to Quality, Service, Cleanliness, and Hospitality guidelines.