Assistant Manager

Southern Multifoods•Marshall, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and helps maintain excellence in quality, service, cleanliness, and hospitality. It involves continuous contact with customers and employees and is performed under general supervision. Job knowledge normally takes eight to eighteen months to gain. The position may supervise Shift Leaders and Team Members while acting as the manager in charge (MIC). The Assistant Manager helps manage restaurant operations, supports employee hiring, training, and performance reviews, performs accounting duties and prepares reports for the home office, and administers the ACT program. The role also includes preparing customer orders, operating kitchen equipment, maintaining service and cleanliness priorities, and reporting repair needs to the Maintenance Department. This job is with a Taco Bell franchisee, which is an independent employer and sets its own wage and benefit programs. Work conditions may include extreme temperatures, high noise levels, and busy periods when food or drink breaks may not be possible.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to quality, service, cleanliness, and hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing for customer and employee interactions and drive-through work when needed.
Good vision to observe store activity and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well-mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or coworkers.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Help ensure quick, efficient service, quality products, and customer satisfaction.
Maintain quality, service, cleanliness, and hospitality standards.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate and maintain knowledge of all kitchen and restaurant equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repair needs to the Maintenance Department.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.