Assistant Manager

Southern Multifoods•Midlothian, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure efficiency and quality across restaurant operations. The role focuses on customer satisfaction through prompt service and quality products, maintaining quality, service, and cleanliness standards, and fostering a positive, cooperative atmosphere among employees and customers. The position operates under general supervision, involves continuous contact with customers and employees, and typically requires eight to eighteen months of training to gain job knowledge.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast-food operations, production procedures, and deployment procedures.
Be able to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing to work with customers and employees and operate the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest, assertive, and aggressive while remaining well mannered.
Pay attention to detail, cope with pressure, and remain calm in challenging situations.
Work as a team member and perform duties with minimal disruption to customers or fellow employees.
Tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.
Work as part of a team to support consistent customer satisfaction through quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Help ensure quick, efficient service, quality products, and customer satisfaction.
Maintain excellence in quality, service, and cleanliness.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, accurately, and to specifications while maintaining the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate and maintain knowledge of all kitchen and restaurant equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the manager in charge.