Assistant Manager

PDS Health•Queen Creek, AZ

1d•$24 - $33

About The Position

The Assistant Manager supports the Operations Manager in achieving financial performance and revenue growth for assigned location(s). The role involves understanding local dental services and helping ensure the PDS Operational Model, or Perfect Patient Experience (PPE), is carried out to gain Patients for Life. In the Operations Manager’s absence, the Assistant Manager provides leadership and guidance to support individual and team success and supervises front office team members. The Assistant Manager also supports and advances PDS’s mission and culture at assigned location(s).

Requirements

High school diploma or GED.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain strict confidentiality of team member records, patient records, compensation information, and other confidential information.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Results-oriented, with the ability to set realistic goals, meet commitments, persist, and prioritize daily work to achieve results.
Effective team-building skills, including integrity, open communication, motivation, education and training, talent assessment, and consistency.
Patient advocacy skills, including flexibility, adaptability, empathy, passion, and ethical conduct.
Process-focused operational skills, including data-driven decision-making, attention to detail, organization, and computer proficiency.
Financial acumen, including understanding profit drivers and metrics, building the financial understanding of team members and clinicians, and understanding local market drivers and competition.
Influencing and coaching skills, including active listening, trust-building, adapting coaching to individual needs, and recognizing improvement.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and best operational practices in accordance with the We Believe Behavioral Framework.
Act as manager of the supported practice when the Operations Manager is absent.
Plan and prepare work schedules and assign team members to specific duties.
Help team members develop patient communication skills and facilitate learning.
Create team focus on executing the Owner Dentists Clinical Culture to support the Perfect Patient Experience.
Assist in driving year-over-year revenue and profit growth.
Ensure adherence to cash management and accounting protocols.
Provide feedback on tactics that affect financial and patient outcomes for the benefit of the broader organization.
Ensure the office follows PDS standards for facility cleanliness and maintenance.
Lead and participate in daily huddles and other required meetings.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Serve as a subject matter expert in executing PDS processes, systems, and tools, and contribute to their improvement.
Help ensure the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life.
Support clinicians’ education and referrals regarding the Mouth-Body Connection.
Maintain a professional appearance and demeanor in accordance with company policies, and address others professionally and respectfully.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.