Assistant Manager

Planet Fitness•Milton, FL

About The Position

The Assistant Manager is a full-time position that assists the Club Manager with overseeing club operations and delivering an exceptional Judgement Free member experience. The role involves onboarding and training team members, leading completion of tasks, and supporting club priorities and KPI goals. The Assistant Manager models and coaches behaviors that support members, helps resolve employee and member concerns, provides backup staffing, manages cleaning-supply inventory, orders club supplies and retail products, tracks KPIs with the Club Manager, supports hiring and onboarding, and assists in emergency situations. Daily work also includes greeting and assisting members and guests, promoting the Judgement Free Zone on the club floor, answering phones, completing membership transactions and prospective-member calls and tours, and executing retail transactions. The Assistant Manager regularly cleans and sanitizes exercise equipment, spa amenities, communal spaces, and restrooms; checks the club for safety, policy, and cleanliness issues; and promptly addresses maintenance and facility concerns. Team members are expected to follow applicable health and safety policies, report unsafe conditions or at-risk behaviors, and work safely.

Requirements

Must be at least 18 years old.
Must be willing to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Must be able to lift up to 75 pounds.
Must be able to stand and move throughout the club continually during a shift.
Must be able to communicate continually in person or by phone during a shift.
Must be able to bend, twist, and move into different positions to complete tasks.
Must be able to perform frequent cleaning and sanitizing and encounter toxic chemicals during a shift.

Nice To Haves

9–12 months of experience in a customer service environment is preferred.
9–12 months of experience supervising and leading a team is preferred.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model outstanding member-service behaviors and coach and inspire team members to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies.
Order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and develop plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Clean and sanitize restrooms and keep them stocked and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow health and safety policies and protocols, report unsafe conditions or at-risk behaviors, and conduct work safely.