Assistant Manager

Southern Multifoods•Roanoke, TX

About The Position

The Assistant Manager assists with management responsibilities and supports the efficiency and quality of all restaurant operations. The role focuses on customer satisfaction, quick and efficient service, quality products, and excellence in quality, service, cleanliness, and hospitality. The Assistant Manager helps maintain a positive and cooperative atmosphere among employees and customers and must understand and operate restaurant equipment. The position is performed under general supervision and involves continuous contact with customers and employees. Normally, eight to eighteen months are required to gain job knowledge.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills to work with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to promote consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Help ensure customer satisfaction through quick, efficient service and quality products.
Maintain a positive and cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all equipment.
Supervise Shift Leaders and Team Members when acting as the MIC.