Assistant Manager

Southern Multifoods•Jacksonville, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role is performed under general supervision and involves continuous contact with customers and employees. Job training normally takes eight to eighteen months to gain the required job knowledge. The position requires maintaining a positive, cooperative atmosphere and delivering customer satisfaction through quick service and quality products. The Assistant Manager may supervise Shift Leaders and Team Members while acting as the manager in charge. Working conditions can include extreme temperatures, high noise levels, and periods without food or drink during busy times.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing for customer and employee interaction and drive-through work when necessary.
Good vision to observe store dynamics and safely operate kitchen equipment.
Honesty and the ability to be assertive and aggressive while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Help hire, train, and review employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.
Promote quick, efficient service, quality products, and excellence in quality, service, and cleanliness.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Supervise Shift Leaders and Team Members when acting as manager in charge.