Assistant Manager

Taco Bell (Southern Multifoods, Inc.) • Marshall, TX

8d

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and helps maintain quality, service, cleanliness, and a positive atmosphere for employees and customers. The position works under general supervision and involves continuous contact with customers and employees. Job training normally takes eight to eighteen months to gain the necessary job knowledge.

The Assistant Manager may supervise Shift Leaders and Team Members when acting as the Manager in Charge (MIC). Duties include supporting restaurant operations, employee hiring and development, accounting and reporting, customer service, food preparation, equipment operation, and reporting repair needs.

Requirements

• High school diploma or GED preferred.
• Maintain a clean, neat, and well-groomed appearance.
• Good interpersonal communication skills for working with customers and employees.
• Basic understanding of fast-food operations, production procedures, and deployment procedures.
• Ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
• Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
• Ability to follow verbal and written instructions.
• Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
• Good vision to observe store dynamics and operate kitchen equipment safely.
• Honesty.
• Assertiveness while remaining well mannered.
• Attention to detail and ability to cope with pressure and remain calm in challenging situations.
• Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
• Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
• Good manual dexterity to work rapidly and accurately during rush periods.
• Ability to work as part of a team to provide consistent customer satisfaction through quality, service, and cleanliness.

Responsibilities

• Assist with management of all restaurant operations.
• Ensure customer satisfaction through quick, efficient service and quality products.
• Maintain excellence in quality, service, and cleanliness.
• Create and maintain a positive, cooperative atmosphere among employees and customers.
• Supervise Shift Leaders and Team Members when acting as the MIC.
• Assist with hiring, training, and reviewing employee performance.
• Perform accounting responsibilities and prepare reports for submission to the home office.
• Administer the ACT program.
• Prepare customer orders quickly, according to specifications, and with the highest possible quality.
• Work with the team to provide consistent customer satisfaction through quality, service, and cleanliness.
• Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
• Operate all kitchen equipment and maintain knowledge of its operation.
• Acknowledge and speak to customers in a friendly and courteous manner when possible.
• Report equipment or facilities repairs needed to the Maintenance Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED