Assistant Manager

Southern Multifoods•Kingsville, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of restaurant operations. The role works under general supervision and involves continuous contact with customers and employees. The position normally requires eight to eighteen months to gain job knowledge. The Assistant Manager supports restaurant operations, employee hiring, training, and performance reviews; performs accounting responsibilities and prepares reports for the home office; and administers the ACT program. The role also prepares customer orders to specification, operates kitchen equipment, and helps maintain customer satisfaction through quality, service, cleanliness, and hospitality. Working conditions may include extreme temperatures and high noise levels. During busy periods, the employee may need to work without food or drink. The job requires standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Must be honest, assertive, aggressive, and well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to support consistent customer satisfaction through quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations and help ensure efficiency and quality.
Provide quick, efficient service and quality products to ensure customer satisfaction.
Maintain excellence in quality, service, and cleanliness, and promote a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.
When acting as manager in charge, supervise Shift Leaders and Team Members.