Assistant Manager

Planet Fitness - Portland ME Group•Rockland, ME

About The Position

The Assistant Club Manager assists the Club Manager in carrying out their duties and helps provide Planet Fitness members, prospective members, and guests with superior customer service and a positive, welcoming, judgment-free experience. The role supports club operations by leading and developing the team, managing staffing and personnel processes, handling membership and front-desk activities, overseeing cleanliness and maintenance, and helping ensure the safety of employees, members, and club property. The Assistant Club Manager may also support gym opening and closing, respond to emergencies, and cover for absent employees.

Requirements

Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Strong problem-resolution skills.
Hardworking, enthusiastic, and energetic.
Must be at least 18 years old.
Must be punctual.
Must be able to remain on call on an immediate, as-needed basis.
Must be able to lift up to 50 pounds.
Must be able to engage in visible continuous activity, continual in-person or phone conversations with members, frequent climbing, balancing, kneeling, crouching, and frequent cleaning during a shift.

Nice To Haves

Current CPR certification is recommended.

Responsibilities

Create a positive, motivating culture within the club and among team members.
Maintain a friendly, welcoming atmosphere and ensure staff follow customer service guidelines.
Recruit, hire, train, and develop a high-performing club team.
Complete payroll functions, including reports, payroll submission, and time-card approvals.
Follow policies and procedures in the employee handbook.
Obtain Regional Manager permission before purchasing retail goods or cleaning supplies.
Schedule the team and ensure shifts are covered.
Train and coach direct reports, promote accountability, and ensure adherence to company values and goals.
Process new-hire and ongoing personnel paperwork and maintain employee files according to state regulations.
Resolve employee issues, escalate appropriate matters to upper management, prepare HR forms, and manage disciplinary or termination activities.
Obtain written Regional Manager approval for overtime requests and submit written raise requests when applicable.
Complete monthly and annual team evaluations and safeguard staff files and sensitive company documents.
Answer phones, check members into the system, sign up new members, and give tours to prospective members.
Use computer systems to complete membership-related functions and explain and promote PE@PF fitness instruction classes.
Ensure staff are aware of and trained on marketing promotions, and address member requests, issues, and questions.
Exceed minimum daily statistics and track weekly, monthly, and annual reports.
Maintain accurate daily balance sheets, complete daily bank deposits, and authorize refunds.
Oversee facility cleanliness and maintenance, ensure safety, communicate equipment repairs promptly, and manage cleaning-supply inventory.
Assess and assist in emergency medical situations, submit official accident reports to the Regional Manager, and check back with affected members within three days.
Ensure prompt gym opening and closing when applicable and provide backup support for absent employees.
Maintain the club to a BER standard of 90% or higher, act as a brand ambassador for a judgment-free lifestyle, and manage retail inventory.