Assistant Manager

Petco•Deerfield Beach, FL

7d•Onsite

About The Position

The Assistant Manager plays a critical leadership role in bringing Petco’s purpose to life. This role supports the General Manager in running a high-performing Pet Care Center, leading partners, caring for pets, and delivering exceptional customer experiences. The Assistant Manager is a trusted leader on the sales floor, steps in as the lead in the General Manager’s absence, and helps develop talent, drive results, and ensure daily operational excellence. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center for bank deposits, merchandise transport, or community events. The role includes frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It involves customer assistance, cashiering and point-of-sale transactions, and working near animals and potential exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

At least 2 years of retail experience, including supervisory or management experience.
Proven ability to lead, coach, and motivate a team.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with point-of-sale systems and Microsoft Office applications.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Passion for animals and knowledge of pet care are strongly preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and act with integrity and care in decisions affecting pets and families.
Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
Support hiring, onboarding, training, and ongoing development of store partners.
Provide timely coaching, feedback, and recognition; support performance management and accountability.
Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
Support daily store operations and drive sales, service, and operational goals by leading from the floor.
Monitor store performance metrics and share results and insights with the General Manager.
Assist with inventory control, accurate inventory levels, merchandising execution, and promotional events.
Support labor efficiency, task prioritization, and operational routines.
Ensure compliance with company policies, procedures, and safety standards.
Lead and make decisions in the General Manager’s absence.
Resolve escalated customer concerns quickly and professionally.
Perform cashiering and point-of-sale transactions and provide customer assistance.
Complete additional duties as needed to support business needs.