Assistant Manager

Planet Fitness•Milton, FL

About The Position

The Assistant Manager is a full-time position that assists the Club Manager in overseeing club operations and ensuring an exceptional Judgement Free member experience. The role is heavily involved in team-member onboarding and training, leads team members through task completion, and supports the success of club priorities and KPI goals. The Assistant Manager focuses on behaviors that create an exceptional member experience and ensures team members have the tools to deliver it. The position also includes daily member service, membership and retail transactions, club cleaning and sanitizing, safety and cleanliness checks, and addressing maintenance concerns. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

Must be 18 years of age or older.
Willingness to become CPR/AED Certified; training is provided by Planet Fitness.
Basic computer proficiency.

Nice To Haves

9–12 months of experience in a customer service environment.
9–12 months of experience supervising and leading a team.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model outstanding member-service behaviors and coach and inspire others to do the same.
Assist in resolving employee concerns and provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and develop game plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests, assist with questions and concerns, and support check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make prospective-member calls and conduct tours to assess membership needs.
Process retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, assigned areas, and restrooms according to the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.