Assistant Manager

Valvoline Inc•Sandusky, OH

1d•Onsite

About The Position

The Assistant Service Center Manager is the right hand of the Service Center Manager and helps lead a high-performance team that delivers Valvoline Instant Oil Change’s service experience. The role combines hands-on vehicle maintenance and customer service with supervising, training, and advising hourly employees. The Assistant Manager helps ensure that company policies and procedures are followed consistently, supports service center operations, and helps maintain a safe, clean, and well-organized workplace. The position includes performing oil changes and other maintenance services, educating guests about vehicle maintenance, supporting daily operations, developing team members, managing employee schedules, assisting with inventory and audits, and opening and closing the service center. The company provides hands-on training and offers a career path with the potential to become a Service Center Manager within 12 months.

Requirements

At least 1 year of supervisory experience, including coaching, training, and supervising a team.
Customer service mindset and demonstrated ability to build customer loyalty while following company procedures.
Experience working in a fast-paced environment and making sound judgments under pressure.
Experience using KPI data to monitor performance and trends and identify areas for improvement.
Schedule flexibility; weekend availability is likely.
Fluency in English, including reading, writing, and speaking.
High school diploma or equivalent.
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
Ability to crouch, bend, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment.

Nice To Haves

Supervisory experience in a retail or service-related environment is preferred.

Responsibilities

Perform oil changes and additional car maintenance services, educate guests about vehicle maintenance requirements, and review recommended services.
Supervise daily service center operations while working on the floor and train new team members.
Work with the team to deliver excellent customer service and build trust, repeat business, and customer loyalty.
Develop and maintain efficient weekly employee schedules, ensuring coverage, managing conflicts, and following labor laws.
Assist with inventory processes, maintain appropriate product levels, and schedule orders.
Assist with safety, performance, and culture audits.
Help maintain a clean, organized, safe, and secure service center.
Open and close the service center and follow safety and security protocols.
Lead and train the team to support employee development.

Benefits

Weekly pay of $21 per hour.
Hands-on training and potential to become a Service Center Manager within 12 months.
13 paid credit hours per year at WilmU, covering partial enrollment over two semesters, and access to a free online university.
No late-night hours and holidays off.
Paid time-off availability.
Backup child and elder care.
Medical, dental, and vision coverage, prescription drug coverage, and Health Savings Account contributions.
Employee Assistance Program offering free and confidential support for personal, work, family, mental health, and legal matters.
Company-provided uniforms and tools.
50% discount on VIOC automotive services.
401(k) savings plan with a 100% match up to 5%.