Assistant Manager

RAM Partners • Grand Rapids, MI

3d • $21 - $23 • Onsite

About The Position

RAM Partners, LLC is a full-service real estate management company managing more than 80,000 apartments across the United States, specializing in multifamily community management for third-party owners. The company describes itself as service-oriented and hands-on, with its people at the center of its work.

The Assistant Manager at Knapps Corner supports the financial operation and day-to-day management of the property. The role handles rent and other payments, deposits, financial reports, invoices, resident accounts and move-outs, and resident service follow-up. The Assistant Manager also promotes the community, supports resident satisfaction, and acts as the onsite supervisor when the Property Manager is absent. Compensation is $21 to $23 per hour.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, including Word and Excel.
• Ability to multitask and meet deadlines in a timely manner.
• Willingness to work a flexible schedule, including weekends.
• Legal authorization to work in the United States.

Nice To Haves

• A college degree.
• Experience with industry software such as YARDI or E Site.

Responsibilities

• Complete daily transactions and tasks related to the community’s financial operation, including collecting and posting rent, fees, and other payments, and preparing deposits and financial reports.
• Review and submit invoices from vendors and service providers for payment.
• Review resident files and accounting records, communicate with residents about outstanding balances, and implement procedures for collecting delinquencies.
• Process resident move-outs by reviewing lease terms and notice requirements.
• Follow up with the maintenance team on service requests and ensure resident requests have been completed.
• Promote the community by highlighting its unique features and benefits and what sets it apart from competitors.
• Promote resident satisfaction by serving as a resource for residents to express concerns and assisting with resolution.
• Act as the onsite supervisor when the Property Manager is absent.

Benefits

• Competitive compensation, including bonuses outlined by the property commission structure.
• 15 days of paid time off per year, prorated based on start date.
• 9 paid holidays and 1 floating holiday per year.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Company-paid life insurance.
• Company-paid short-term and long-term disability after 1 year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED