Assistant Manager

AAAA Self Storage Management Group LLC•Petersburg, TX

About The Position

The Assistant Manager markets to commercial and consumer customers, establishes rental rates, contracts with tenants, collects rent, oversees facility and system maintenance, monitors facility security, and enforces company policies and procedures. The position rents self-storage units and sells related merchandise and ancillary services while providing customer service and handling inquiries and problems. The role also processes payments, reconciles payment types, makes daily bank deposits, performs collections tasks, prepares required reports, and completes the monthly schedule for store staff. The Assistant Manager helps keep the property clean, schedules and supervises minor repairs and maintenance work, reports larger repair or construction needs, inspects the property for security concerns, performs minor maintenance, and supports compliance with company policies. The work takes place in a clerical office setting and both indoors and outdoors. The role uses standard office equipment and may involve cleaning products and disinfectants or exposure to hazardous materials found in a home or general office environment. Physical requirements include close visual acuity, handling objects with varying levels of force, and fingering, grasping, talking, hearing, seeing, and repetitive motions.

Requirements

Three or more years of retail experience preferred.
Two or more years of supervisory or leadership experience preferred.
Self-motivated, with excellent time-management skills and the ability to be highly productive with minimal guidance or supervision.
Ability to work with minimal supervision and in a team environment.
Ability to work a flexible schedule, including weekends; punctuality and excellent attendance.
Sales aptitude and the ability to understand customer needs, recommend storage solutions, and identify cross-selling opportunities.
Superior organizational skills, attention to detail, and commitment to accurate, high-quality work.
Ability to problem-solve, analyze information, and demonstrate professionalism.
Proficiency in Microsoft Office, email, and general computer use; ability to learn new software and programs easily.
Professional, positive image that reflects well on the organization.
Ability to perform the stated visual and physical requirements of the role.

Nice To Haves

Three or more years of retail experience.
Two or more years of supervisory or leadership experience.

Responsibilities

Rent self-storage units and sell related merchandise and ancillary company services.
Provide courteous, timely customer service; handle customer inquiries and problems and promote positive online reviews.
Accept and process storage rent payments, reconcile payment types daily, and complete daily bank deposits.
Perform collection tasks for past-due customers, including calls, letters, and preparation of Auction Sales paperwork.
Prepare and submit operational, accounting, marketing, and other reports as required or requested by the District Manager.
Complete the monthly schedule for store staff.
Maintain the cleanliness of the property, including exterior grounds, storage units, hallways, restrooms, and other areas.
Schedule and supervise minor store repairs.
Advise the District Manager of repairs, construction defects, or large maintenance projects.
Supervise maintenance technicians or third-party contractors performing routine maintenance or repairs.
Visually inspect the store daily and promptly respond to potential security breaches.
Understand basic operations and maintenance requirements for facility systems, including HVAC, fire alarms, security systems, lighting, and gate operations.
Perform minor maintenance tasks, such as changing light bulbs and weed control.
Implement, follow, and enforce company policies and procedures.