Assistant Manager
About The Position
Planet Fitness is seeking an Assistant Manager to oversee a variety of club operations, with a focus on managing front desk personnel, assisting the General Manager, and ensuring effective day-to-day front-of-house activities. The role requires multitasking in a fast-paced environment, meeting deadlines, delegating, communicating effectively with management, and providing superior customer service to members and guests. The Assistant Manager helps drive club performance, supports recruitment and staff development, monitors inventory and sales, and upholds company standards. The schedule is based on club needs and may include weekday and weekend hours; the listed schedule is Monday through Thursday, 5:00 a.m.–1:30 p.m., Saturday, 1:00 p.m.–7:00 p.m., with Friday and Sunday off. Initial training hours and schedules may vary. The position is full-time, located in Elizabethton, Tennessee, and pays $15.00 per hour. Travel is negligible.
Requirements
- High school diploma or equivalent required.
- At least 6 months of supervisor or manager experience in a high-volume restaurant or retail environment.
- Familiarity with Microsoft Office applications, including Word and Excel.
- Basic computer proficiency, math skills, and communication skills.
- Ability to manage multiple responsibilities.
- Strong work ethic and decision-making skills.
- Self-starter who takes initiative with minimal direction and supervision.
- Comfort working a flexible rotating schedule.
- Superior customer service skills, preferably in the fitness industry.
- Solid supervisory, diplomacy, and listening skills.
- Strong problem-resolution skills.
- Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel; walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
- Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
Nice To Haves
- Associate degree preferred.
- One year of supervisor or manager experience preferred.
- Bilingual ability preferred.
- Open or flexible availability is a plus.
Responsibilities
- Understand and drive club metrics in alignment with business performance.
- Develop thorough knowledge of club services, programs, and products, and maintain current knowledge of key competitors.
- Assist with interviewing and recruitment by conducting initial phone interviews for front desk staff and fitness instructors.
- Monitor inventory and review daily, weekly, and monthly sales numbers with the General Manager to identify opportunities and adjust execution to improve performance.
- Communicate and uphold company standards and lead by example in delivering the organization's mission, vision, and values; maintain a clean, friendly, and well-maintained club.
- Ensure team members consistently meet expectations for punctuality, dress code, friendliness, and cleanliness.
- Develop and maintain cleaning duties for front desk employees and oversee overnight employees.
- Coordinate disciplinary actions and terminations with the General Manager, Regional Manager, and Human Resources.
- Cover employee shifts during call-outs or vacancies, or assist the Club Manager with shift coverage when no other employees are available.
- Assist with club audits to ensure all areas are clean, neat, organized, and in like-new condition.
- Mentor front-end employees and support career growth through training, development, and performance assessment.
- Perform other duties as assigned by the Club Manager.
Benefits
- 401(k) plan.
- Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (applicable to full-time positions).
- Paid time off (applicable to full-time positions).
- Free Black Card membership and exercise incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
