Assistant Manager

Southern Multifoods•Harlingen, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role focuses on customer satisfaction, quick and efficient service, quality products, and excellence in quality, service, and cleanliness. It also helps maintain a positive, cooperative atmosphere among employees and customers and requires knowledge of restaurant equipment and operations. The Assistant Manager works under general supervision and has continuous contact with customers and employees. Normally, eight to eighteen months are required to gain job knowledge. Work conditions may include extreme temperatures, high noise levels, and busy periods when food or drink breaks may not be possible.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and operate the drive-through when necessary.
Good vision to observe store operations and safely operate kitchen equipment.
Honesty; assertive and energetic conduct while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work with a team to provide consistent customer satisfaction through quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of equipment operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.
Maintain a positive and cooperative atmosphere among employees and customers.
Provide quick, efficient service and quality products while upholding quality, service, cleanliness, and hospitality guidelines.