Assistant Manager Retail Full Time

Planet Fitness - Glow Brands•Seymour, IN

13d

About The Position

The Assistant General Manager assists with overseeing Planet Fitness club operations to deliver an exceptional “Judgement Free” member experience and support a financially successful club. This role helps lead staff, maintain a welcoming and clean facility, oversee member services, and support the Club Manager. The schedule is five days per week, approximately 40 to 45 hours depending on hourly or salary status.

Requirements

Superior customer service skills, preferably in the fitness industry.
Solid supervisory, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Strong problem-resolution skills.
Hard-working, enthusiastic, and energetic.
Current CPR certification required; certification may be completed upon hire.
High school diploma or GED equivalent required.
Must be at least 18 years old.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

Experience as a Member Service Representative at Planet Fitness is preferred but not required.
Retail management experience is highlighted as relevant experience.

Responsibilities

Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follows customer service guidelines.
Assist with staff management and provide backup support to the Club Manager as needed.
Assist in scheduling and supervising staff.
Oversee member service and ensure staff provides a superior customer experience.
Help resolve or escalate employee issues and concerns.
Perform front desk activities, including answering phones and responding to callers’ questions.
Sign up new members and take prospective members on tours.
Facilitate member requests, issues, and questions.
Help oversee facility cleanliness and maintenance.
Assist with ordering supplies within the club’s budget requirements.
Help track weekly, monthly, and annual statistics and reports.
Provide backup coverage for absent employees.

Benefits

Opportunity for future advancement to General Manager; that position has a starting salary of $50,000+ bonuses.
Medical, dental, and vision insurance options.
Life insurance and disability coverage options.
Paid time off and seven paid holidays per year.
Flexible scheduling.
401(k) with company match.
Daily pay options.
Employee discounts on products and services.
Professional development and training.
Casual dress code and yearly free work shirt options.
Free gym access.
Free tanning.
Free wellness spa services.
Employee wellness programs with an annual $125 reimbursement option.
Exclusive discounts at outside retailers.