Assistant Manager

Absolute Recomp•Gilbert, AZ

18h•$50,000 - $55,000

About The Position

The Assistant Manager supports the General Manager in leading team members and overseeing daily club operations. The role helps maintain service quality, cleanliness, safety, member satisfaction, and compliance with company standards while supporting team development, performance improvement, community engagement, facilities management, and operational cost control. The Assistant Manager serves as acting manager when the General Manager is unavailable and maintains availability during off hours as needed for operational questions or emergencies. This position also supports recruitment, onboarding, training, scheduling, audits, member issue resolution, inventory and maintenance coordination, cash handling, and retail performance. Duties and responsibilities may change at any time with or without notice.

Requirements

At least 18 years of age.
High school diploma or equivalent required.
Demonstrated ability to lead, inspire, develop, and support a team.
Effective communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically, multitask, and proactively solve problems.
Ability to handle sensitive and highly confidential information professionally.

Nice To Haves

Six months of leadership or Shift Lead experience preferred.
Prior employment with Absolute Recomp strongly preferred.
Proficiency in Microsoft Excel, Word, Teams, ABC, Fitness EMS, and related applications preferred.

Responsibilities

Support the General Manager in leading, mentoring, and inspiring Experience Leads and Team Players.
Identify team members’ strengths and development opportunities and help cultivate future leaders.
Assist with recruitment, interviewing, onboarding, and training in collaboration with HR and Operations.
Ensure team members complete required certifications, training, and compliance items.
Reinforce a positive, inclusive, and motivating culture grounded in the company’s Core Values.
Assist in executing and overseeing daily club operations, maintaining cleanliness, safety, and operational excellence.
Use reports and KPIs to monitor performance, provide feedback, and support continuous improvement.
Conduct walkthroughs and audits to uphold brand standards and member satisfaction.
Support scheduling, staffing, and shift coverage across hours of operation.
Ensure team members follow company policies, procedures, and service standards.
Foster a welcoming, high-energy environment that promotes member satisfaction and retention.
Address member questions and concerns promptly and professionally, escalating issues as needed.
Assist with community outreach, local events, and brand representation initiatives.
Coordinate maintenance, repairs, and equipment needs with Operations, Field Ops, and vendors.
Support management of inventory, supplies, work orders, and club resources.
Help oversee equipment installations, setups, and club updates as needed.
Support the General Manager with budget awareness and operational cost control.
Assist with cash handling, authorizing refunds, and performing or reviewing bank deposits when delegated.
Coach Team Players on merchandising standards, product knowledge, and retail sales execution.
Serve as acting manager when the General Manager is unavailable.
Develop Experience Leads and Team Players for future leadership opportunities through feedback, training, and delegation.
Maintain availability during off hours as needed for operational questions or emergencies.
Uphold company policies and escalate issues promptly when appropriate.