Assistant Manager

Core Development and Management-Planet Fitness•SeaTac, WA

8d•$19 - $25

About The Position

The Assistant Manager assists in overseeing gym operations to ensure an exceptional Judgment Free member experience and a financially successful club. This is a full-time role scheduled for 40 hours per week. The schedule may exceed eight hours per day or 40 hours per week and may include travel, nights, weekends, and holidays to support business needs. The role supports sales, staff recruitment and development, customer service, scheduling, facility cleanliness and maintenance, supply ordering, and reporting. The Assistant Manager also provides backup support to the Club Manager and other employees as needed.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
Basic computer proficiency, including Microsoft Suite.
Excellent communication and interpersonal skills.
Strong leadership and organizational skills.
Confident problem-solver.
Passion for helping others and commitment to excellent service.
Able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including potential travel, nights, weekends, and holidays.
Able to lift up to 75 pounds.
Able to stand and move continually throughout the club during a shift.
Able to communicate continually in person or by phone during a shift.
Able to bend and twist to accomplish tasks.
Able to perform frequent cleaning and sanitizing of equipment and facilities; may occasionally encounter toxic chemicals.

Nice To Haves

Previous management experience is preferred.
Current CPR Certification preferred.

Responsibilities

Achieve or exceed individual sales goals and contribute to the club’s monthly and yearly goals.
Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Assist with staff management and provide backup support to the Club Manager as needed.
Assist in scheduling and supervising staff.
Oversee member service and ensure staff provides a superior customer experience.
Help resolve or escalate employee issues and concerns.
Perform front desk activities, including answering phones, checking members into the system, signing up new members, and giving tours to prospective members.
Facilitate member requests, issues, and questions.
Help oversee facility cleanliness and maintenance.
Assist with ordering supplies within the budget based on club requirements.
Assist in tracking weekly, monthly, and annual statistics and reports.
Provide backup support for employees who are absent.