Assistant Manager

Southern Multifoods•Mission, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role is performed under general supervision and involves continuous contact with customers and employees. Job knowledge normally takes eight to eighteen months to gain. The Assistant Manager helps manage restaurant operations, supports hiring, training, and employee performance reviews, performs accounting duties, and prepares reports for the home office. The position also involves preparing customer orders to specification, operating kitchen equipment, maintaining quality, service, cleanliness, and hospitality standards, and helping create a positive atmosphere for employees and customers. The position supervises Shift Leaders and Team Members when acting as the Manager in Charge (MIC).

Requirements

High school diploma or GED preferred.
Clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting, scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty, assertiveness, and the ability to remain well-mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality.
Help create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the Manager in Charge.