Assistant Manager
About The Position
The Assistant Manager assists with oversight of gym operations to ensure an exceptional Judgement Free member experience and a financially successful club. This is a full-time role scheduled for 40 hours per week. The schedule may exceed 8 hours per day or 40 hours per week and may include travel, nights, weekends, and holidays to support business needs. The role supports sales goals, staff recruitment and development, staff scheduling and supervision, customer service, facility cleanliness and maintenance, supply ordering, and tracking club statistics and reports. The Assistant Manager also provides backup support to the Club Manager and covers for absent employees.
Requirements
- Must be at least 18 years old.
- Passion for helping others and commitment to excellent service.
- Basic computer proficiency, including Microsoft Suite.
- High school diploma or GED equivalent.
- Excellent communication and interpersonal skills.
- Strong leadership and organizational skills.
- Confident problem-solver.
- Ability to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including potential travel, nights, weekends, and holidays.
- Ability to stand and move continually throughout the club during a shift.
- Ability to communicate continually in person or by phone during a shift.
- Ability to lift up to 75 pounds.
- Ability to occasionally encounter toxic chemicals, frequently clean and sanitize equipment and facilities, and bend and twist to accomplish tasks.
Nice To Haves
- Previous management experience.
- Current CPR certification.
Responsibilities
- Achieve or exceed individual sales goals and contribute to monthly and yearly club goals.
- Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
- Help maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
- Assist with staff management and provide backup support to the Club Manager.
- Assist in scheduling and supervising staff.
- Oversee member service and ensure staff provide a superior customer experience.
- Help resolve or escalate employee issues and concerns.
- Perform front-desk activities, including answering phones, checking members into the system, signing up new members, and giving tours to prospective members.
- Facilitate member requests, issues, and questions.
- Assist in overseeing facility cleanliness and maintenance.
- Assist in ordering supplies within the specific club budget.
- Assist in tracking weekly, monthly, and annual statistics and reports.
- Provide backup support for employees who are absent.
Benefits
- Monthly bonus incentives.
- Medical, dental, and vision insurance.
- Vacation, sick time, and holiday pay.
- Free Black Card Membership.
- 401(k) retirement savings plan with a 3% company match.
- Term life insurance.
- Healthcare and dependent care flexible spending accounts.
- Employee perks and discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
