Assistant Manager Transportation
About The Position
New Horizons Village, established in 1986, is a residential complex offering adults with physical disabilities the opportunity for self-directed living. Situated on 26 acres in a quiet neighborhood, it is located twenty minutes southwest of Hartford. The mission of New Horizons is to provide affordable housing, accessible transportation, support services, medical rehabilitation, and skilled nursing in supportive communities, enabling individuals to achieve their goals and live independently and joyfully. The Assistant Transportation Manager plays a key role in supporting the daily operations of transportation services, encompassing social/recreational transport, NEMT services through Sunshine Wheels, and community transportation assignments. This position is crucial for ensuring efficient scheduling, clear communication, accurate documentation, and overall operational support to maintain safe, effective, and customer-focused transportation services.
Requirements
- Current CT Public Service License with endorsement F, S, V, or A, in good standing, with the ability to drive a van when needed.
- Experience supporting transportation operations, including scheduling, dispatching, or coordinating trips.
- Strong organizational skills and attention to detail.
- Intermediate proficiency with Microsoft Office (Word, Outlook, Calendar, Excel, OneDrive).
- Strong customer service and communication skills.
- Ability to work collaboratively as part of a team.
- Basic knowledge of ADA compliance, DOT/DMV regulations, and livery requirements (or willingness to learn).
- Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
- Professional conduct and commitment to teamwork.
Nice To Haves
- Familiarity with scheduling/dispatch software and transportation technology systems preferred.
Responsibilities
- Assist with daily transportation scheduling, including NEMT, social/recreational trips, and community transport assignments.
- Support dispatching functions, including tracking vehicles, communicating with drivers, and monitoring trip progress.
- Provide backup driving support when needed due to staffing shortages or unexpected circumstances.
- Assist with fleet management tasks, including vehicle inspections, maintenance tracking, and reporting issues.
- Help ensure transportation operations follow safety guidelines, ADA requirements, DOT/DMV regulations, and internal policies.
- Support the Transportation Operations Manager in collecting data, preparing reports, and monitoring performance indicators.
- Assist with training new drivers, including orientation to policies, procedures, and safety expectations.
- Participate in Safety Committee Meetings if Transportation Manager is unable to attend.
- Help investigate minor service issues, complaints, or operational concerns and report findings to the Manager.
- Maintain open communication with drivers, tenants, and administrative staff to support smooth operations.
- Assist with recommendations for equipment needs, vehicle replacements, or operational improvements.
- Perform other duties as assigned by the Transportation Manager or Village Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
