About The Position

The Sherwin-Williams Floorcovering Operations Manager Trainee Program is an accelerated, entry-level position intended to prepare current or prospective employees for a Floorcovering Branch Management role in 18–24 months. The program begins with an initial eight-week training course; upon successful completion, the trainee may progress into a Floorcovering Operations Manager position. The role offers a structured training experience in management and professional sales, with formal discussions to review objectives and development, leadership development, and learning in customer service, sales, marketing, finance, and operations. During the program, the trainee collaborates with store management to oversee a million-dollar business and contributes leadership and insight to store development and strategy. The role involves learning store operations, clients, and internal strategy, and growing market share by selling to market segments including multifamily housing, senior living, homebuilder, and single-family rental. It also includes community networking and building relationships that support business growth. The typical schedule is 44 hours per week, and the position may require 10% travel. The role involves contact with customers, potentially including minors, and access to cash and payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

  • Must be at least 18 years of age.
  • Must have at least a high school diploma or GED.
  • Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
  • Must have a valid, unrestricted driver's license.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.

Nice To Haves

  • Associate degree or higher in business, sales, or marketing.
  • At least one year of experience in retail, sales, or customer service.
  • At least one year of experience in leadership roles, supervising others, or leading teams.
  • Previous work experience in the floorcovering industry.
  • Experience using timekeeping and/or customer relationship management (CRM) systems.
  • Willingness to relocate for future job opportunities.

Responsibilities

  • Complete training consistent with the established program.
  • Support business strategies to increase sales and optimize profitability.
  • Ensure high levels of customer satisfaction through excellent service.
  • Build and maintain knowledge of products to provide effective customer recommendations.
  • Build positive relationships with wholesale customers.
  • Complete store administration tasks and communicate effectively with store staff.
  • Ensure compliance with policies and procedures, including safety, loss prevention, and security.
  • Support employee training, development, performance management, and corrective action.
  • Respond to and resolve customer and/or employee complaints promptly.
  • Partner with the Branch Manager to make outside sales calls to increase market share, when applicable.
  • Collaborate with store management to oversee the business and contribute to store development and strategy.
  • Develop relationships in the community to support business growth.

Benefits

  • Medical, dental, and vision coverage.
  • Flexible Spending Accounts (FSAs).
  • Disability coverage.
  • Security, retirement, and savings benefits.
  • Personal leave, paid parental leave, medical leave, vacation, and holidays.
  • A structured training program with development discussions and leadership development.
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