Assistant Manager / Team Lead - The UPS Store Enid

The UPS Store- OK 222 and OK260•Enid, OK

18d•Onsite

About The Position

The Assistant Manager / Team Lead helps manage day-to-day operations at The UPS Store in Enid, Oklahoma, supporting the Center Manager in all aspects of center operations and helping achieve revenue projections. The role involves leading and developing associates, supporting sales and profitability, providing excellent customer service, and maintaining a clean, safe, organized, and welcoming store. The Team Lead learns and supports the store’s services and products, including package processing and printing, and assists with cash handling, inventory, scheduling, and daily opening and closing procedures. The position pays $16.00–$18.00 per hour starting, with a 90-day probationary period and a six-month review. Opportunities for advancement are available. Health insurance, dental coverage, a 401(k), and paid time off are offered after one year of service. To apply, email [email protected] with “Team Lead” and your name in the subject line. Include a short introduction, why you are interested, and a few days and times when you are available for an interview.

Requirements

High school diploma or GED required.
At least 2 years of customer service experience in a retail environment.
Customer-centric mindset and ability to use tact and diplomacy to maintain harmonious relationships with customers and coworkers.
Proficiency using computers, including Microsoft Word and Excel.
Ability to lift 50 pounds regularly, stand for extended periods, and perform manual tasks such as operating a cash register, clearing paper jams, and completing customer paperwork.
Flexible availability, including weekends and some holidays.
Willingness to learn the store’s services and products and cross-train in printing tasks.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Report directly to the Center Manager/General Manager and collaborate to ensure smooth store operations.
Support the Center Manager in achieving revenue projections, meeting sales targets, and driving profitability by monitoring store performance through reports and tools.
Motivate, train, and develop the front-end team to meet store goals, strengthen customer service skills and rapport, and identify individual development opportunities.
Assist the Center Manager with planning, preparing, and conducting meetings and other associate-related activities.
Assist in coordinating staff schedules to ensure adequate store coverage.
Proactively and professionally resolve customer complaints and concerns.
Oversee store cleanliness, safety, and organization to maintain a welcoming customer environment.
Help create systems to ensure compliance with center imaging, display areas, and sanitation.
Assist with inventory ordering and stocking, and maintain vendor relationships.
Learn store services and products, provide customers with accurate information, process packages for shipment, and operate store equipment and tools.
Cross-train in printing sales, production, and finishing tasks.
Accurately perform daily opening and closing procedures and other accounting functions.
Assist with cash handling and bank deposits, and record sales transactions in the POS system.
Maintain a professional, well-groomed appearance and ensure associates do the same.
Receive, sort, and accurately place mail in mailbox modules.
Become a notary and notarize customer documents when appropriate, in accordance with Oklahoma state requirements.