Assistant Manager Store Operations

Hy-Vee, Inc.•Fitchburg, WI

About The Position

The Assistant Manager Store Operations supervises and coordinates employee activities and ensures customer needs are met. The role supports a friendly, customer-focused store environment, maintains store standards and profitability, and helps ensure compliance with company policies, accounting procedures, safety requirements, and applicable laws. The position oversees employee training and performance, merchandise ordering and displays, labor scheduling, customer service, store maintenance, sanitation, and operational procedures. The Assistant Manager also assists management with staffing decisions, employee issues, merchandising, and other store needs.

Requirements

High school education or equivalent experience.
One year or more of retail experience, including performing Assistant Manager duties.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Nice To Haves

Pursuit of retail educational opportunities and continuing education.

Responsibilities

Promote a friendly, flexible, and team-oriented atmosphere and provide prompt, courteous, and efficient customer service.
Encourage employees to greet and assist customers, and personally help customers locate or handle products and communicate their suggestions or requests.
Answer customer telephone calls promptly and provide helpful service.
Uphold the company's values, including honesty, integrity, respect, fairness, and care for customers and employees.
Oversee employee training, address employee issues, coordinate disciplinary procedures, and provide ongoing education on policies, procedures, and job duties.
Assist management in determining pricing and product blends.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
Ensure customer service, employee relations, and departmental profitability standards are met.
Ensure compliance with store accounting procedures and report potential problems.
Oversee building and grounds maintenance, sanitation, and store cleanliness.
Use and understand store hardware and software technology.
Assist with forecasting and reviewing labor schedules within the store director's guidelines.
Evaluate employee performance and recommend personnel actions, including promotion, transfer, or dismissal.
Train and enforce safety procedures, complete customer accident and employee injury reports, and assign duties in accordance with work restrictions.
Direct merchandise ordering in assigned areas.
Coordinate employee compliance with established policies, laws, security, sales, and record-keeping procedures.
Assist with replenishing shelves and designing and constructing displays.
Help employees resolve problems affecting job duties, productivity, and adherence to policies and procedures.
Adhere to company policies and store guidelines, report to work as scheduled, and work the expected number of hours.
Assess employee motivation needs and provide an appropriate work environment.
Recruit and interview applicants, recommend or determine employment, and assist with orientation coordination.
Keep current with market trends, competition, products, equipment, and merchandising techniques.
Recommend merchandise additions, deletions, and shelf allocation.
Pursue retail and continuing education and assist in all store areas as needed.
Work with department heads and designated personnel on schedules, labor issues, purchasing, and merchandising.
Sell merchandise to employees and customers or issue merchandise for authorized inter-store transfers.
Handle cash registers and perform other job-related duties and special projects as required.