Assistant Manager: Ski & Ride School - Hourly

Vail Resorts•Leavenworth, KS

1d•Onsite

About The Position

The Ski & Snowboard School Assistant Manager is responsible for delivering high-quality guest and employee experiences while supporting the overall success of ski and snowboard school operations. This role oversees all or key components of program delivery within their team.

Requirements

High school diploma or equivalent
Minimum of one year working in a Ski & Snowboard School
Microsoft Office proficiency
Fluent in all aspects of the English language
Advanced to expert level skiing/ snowboarding skills
Must be able to work in a high alpine environment
Must have excellent guest service and communication skills
Must work well in a team
Must be able to work flexible schedule including weekends, nights, weekdays, & holidays
Offers may be contingent upon a post offer background check and reference checks

Nice To Haves

Current PSIA/AASI Level 1 certification

Responsibilities

Utilize available resources to monitor and maintain the quality of the teaching standards of our Pros.
Manage staffing levels to daily guest reservations and labor margins.
Uphold and promote PSIA/AASI standards.
Manage and deliver employee performance through feedback sessions, mid-season and end of season evaluations.
Work with the Senior Managers and Location Managers to support and achieve Guest Experience targets for the success of the overall Ski & Snowboard School.
Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
Understand, lead and model safety standards within the department.
Ensure Pros are knowledgeable and adhere to company policies and procedures, and work schedules expectations.
Data entry and administrative tasks including daily instructor timecard entry and accurate Pro scheduling.
Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
Actively engage and participate in Company sponsored Leadership Development programs and opportunities, as well as continued education in-house on- and off-snow training.
Understand, lead and model the Company’s mission, vision and values.
Any other duties as assigned.