Assistant Manager: Ski & Ride School - Hourly
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). The Ski & Snowboard School Assistant Manager is responsible for delivering high-quality guest and employee experiences while supporting the overall success of ski and snowboard school operations. This role oversees all or key components of program delivery within their team.
Requirements
- High school diploma or equivalent
- Minimum of one year working in a Ski & Snowboard School
- Microsoft Office proficiency
- Fluent in all aspects of the English language
- Advanced to expert level skiing/ snowboarding skills
- Must be able to work in a high alpine environment
- Must have excellent guest service and communication skills
- Must work well in a team
- Must be able to work flexible schedule including weekends, nights, weekdays, & holidays
- Offers may be contingent upon a post offer background check and reference checks
Nice To Haves
- Current PSIA/AASI Level 1 certification
Responsibilities
- Utilize available resources to monitor and maintain the quality of the teaching standards of our Pros.
- Manage staffing levels to daily guest reservations and labor margins.
- Uphold and promote PSIA/AASI standards.
- Manage and deliver employee performance through feedback sessions, mid-season and end of season evaluations.
- Work with the Senior Managers and Location Managers to support and achieve Guest Experience targets for the success of the overall Ski & Snowboard School.
- Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
- Understand, lead and model safety standards within the department.
- Ensure Pros are knowledgeable and adhere to company policies and procedures, and work schedules expectations.
- Data entry and administrative tasks including daily instructor timecard entry and accurate Pro scheduling.
- Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
- Actively engage and participate in Company sponsored Leadership Development programs and opportunities, as well as continued education in-house on- and off-snow training.
- Understand, lead and model the Company’s mission, vision and values.
- Any other duties as assigned.
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
