Assistant Manager - Service Experience - West End Center Rack

Nordstrom•Lubbock, TX

About The Position

The Assistant Service Experience Manager supports the Service Experience Manager in leading service experience processes and teams. This goal-oriented role focuses on adopting technology, innovation, and new behaviors that improve the customer experience. The position also supports financial and budget responsibilities, customer information security and privacy, and Service Experience, Cash Room, and Communication procedures.

Requirements

Ambition to grow as a leader and pursue future opportunities as a Department Manager.
Track record of successful results, such as strong productivity and achievement of goals.
Strong organizational, delegation, and follow-through skills.
Clear and effective written and verbal communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Demonstrate ownership of disciplines and process adoption involving technology and innovation to enhance the customer experience.
Assist the Service Experience Manager in coaching a team of specialists who drive education and adoption of new behaviors and processes through influence and coaching.
Build relationships with merchandising and store teams to help lead and integrate change that promotes customer-driven initiatives.
Assist the Service Experience Manager with financial matters and budgets to drive efficiencies and continuous improvement.
Help protect the security and privacy of customer information through education, compliance, and issue disposition.
Perform applicable Service Experience, Cash Room, and Communication procedures.