Assistant Manager/Service Advisor Quick Lane

LB Smith Ford • Lemoyne, PA

3d

About The Position

L.B. Smith Ford has an immediate opening for an experienced Assistant Manager/Service Advisor to join its Quick Lane team in Lemoyne and Camp Hill, Pennsylvania. The role works with customers and the management team on automotive maintenance services, with an emphasis on sales and employee satisfaction. It is suited to someone with prior automotive retail experience who enjoys working with the public. The company offers factory-driven training and a clearly defined career path for advancement opportunities within the dealer network.

Requirements

• Strong customer service skills focused on quality and satisfaction.
• Strong verbal and written communication skills.
• Thorough understanding of the tire and automotive repair market.
• Dependability.
• Strong management background.
• Ability to work independently and effectively manage a team of certified technicians.
• Availability to work some Saturdays.
• Valid state driver's license.
• High school diploma or equivalent.
• Prior automotive retail experience.

Responsibilities

• Greet customers in person and over the phone.
• Ensure vehicle inspections are completed thoroughly and accurately.
• Complete repair orders by documenting symptoms, problems, and causes discovered, as well as required repairs and services.
• Communicate inspection results to customers.
• Support and motivate the Service Technician Staff.
• Work with customers and the management team on automotive maintenance services, emphasizing sales and employee satisfaction.

Benefits

• 401(k) with employer match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Factory-driven training
• Clearly defined career path for advancement opportunities within the dealer network

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED