Assistant Manager Retail Full Time

Planet Fitness - Glow Brands•Owensboro, KY

21d•$16 - $18

About The Position

The Assistant General Manager assists with overseeing Planet Fitness gym operations to provide an exceptional “Judgement Free” member experience and support a financially successful club. The role supports the Club Manager and helps lead staff, member services, facility upkeep, and administrative operations. The expected schedule is five days per week and approximately 40 to 45 hours, depending on hourly or salary status.

Requirements

Superior customer service skills, preferably in the fitness industry.
Solid supervisory, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Hard-working, enthusiastic, and energetic.
Strong problem-resolution skills.
Current CPR certification required; it may be completed upon hire.
High school diploma or GED equivalent required.
Must be at least 18 years old.
Ability to work independently and alone during shifts when business needs require.
Ability to work five days per week, approximately 40 to 45 hours, depending on hourly or salary status.

Nice To Haves

Experience as a Member Service Representative at Planet Fitness is preferred but not required.

Responsibilities

Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer service guidelines.
Assist with staff management and provide backup support to the Club Manager as needed.
Assist with scheduling and supervising staff.
Oversee member service and ensure staff provide a superior customer experience.
Help resolve or escalate employee issues and concerns.
Handle front-desk activities, answer phones, and assist callers with questions.
Sign up new members and take prospective members on tours.
Facilitate member requests, issues, and questions.
Help oversee facility cleanliness and maintenance.
Help order supplies within the budget based on club requirements.
Assist with tracking weekly, monthly, and annual statistics and reports.
Provide backup support for employees who are absent.

Benefits

Health insurance options, including medical, dental, and vision.
Life insurance and disability coverage options.
Paid time off and seven paid holidays per year.
Flexible scheduling.
401(k) with company match.
Daily pay options.
Employee discounts on products and services.
Professional development and training.
Casual dress code and free work shirt options yearly.
Free gym access, tanning, and wellness spa services.
Employee wellness programs with a yearly $125 reimbursement option.
Exclusive discounts at outside retailers.
Opportunity for future advancement to General Manager, with a starting salary of $50,000+ and bonuses.