Assistant Manager Retail Liberia

Goodwill of Greater Washington•Manassas, VA

17h

About The Position

The Assistant Manager Retail assists the store manager with the overall operation of the business unit and supervises associates, including Team Leads. The role develops, coaches, and trains direct reports; supports a strong customer-service environment for associates, shoppers, donors, and community partners; and helps with hiring recommendations, performance evaluations, and daily store administration. The Assistant Manager may perform store personnel duties when needed, helps enforce company policies and safety procedures, monitors sales transactions, and maintains the appearance and security of the store and premises. The position may serve as safety captain in some stores. This is a varied retail leadership opportunity with no inventory duties or overnight work. The schedule must be flexible to support a business operating seven days a week. The posting offers compensation, healthcare, career growth, paid time off, paid holidays, insurance coverage, employee discounts, an employee assistance program, retirement-plan matching after one year, and bonus eligibility.

Requirements

High school diploma or equivalent.
One to three years of previous management experience in retail or a similar service-oriented business or environment; military experience is an example.
Basic math and computer skills, including the ability to create and manipulate spreadsheets, understand computerized time and attendance systems, and use POS systems.
Ability to communicate effectively in English, verbally and in writing.
Excellent customer service skills.
Willingness to work flexible days and hours, with a schedule flexible enough to meet the needs of a seven-day-per-week business.
Personal vehicle to transport store receipts to the bank.

Nice To Haves

Associate’s degree or higher.
Fluency in a language other than English.

Responsibilities

Assist the store manager with the overall operation of the business unit.
Develop, coach, and train direct reports.
Help create an atmosphere of exceptional customer service for internal and external customers.
Make recommendations regarding hiring and evaluation of associates.
Assist with daily administrative and clerical functions of store operations.
Provide customer service, including resolving customer concerns.
Perform the duties of store personnel when needed.
Model, monitor, and enforce company policies and standards.
Monitor sales transactions and ensure proper sales procedures are followed.
Maintain the general appearance of the store and premises according to agency standards.
Help enforce store safety and security procedures and ensure safety procedures are followed; may act as safety captain in some stores.
Perform other duties as assigned.

Benefits

Healthcare coverage, including individual and family medical, dental, and vision benefits.
Paid personal time off (PTO).
Paid holidays.
Basic life insurance.
Short- and long-term disability benefits.
Pet insurance.
Employee discounts.
Access to an employee assistance program (EAP).
403(b)/401(k) plan with matching available after one year.
Bonus potential; the position is bonus eligible.
Career growth opportunities.