Assistant Manager: Product Sales & Services - Salary

Vail Resorts•Vail, CO

12d•$57,784 - $64,064•Onsite

About The Position

At Vail Resorts, exceptional service is the foundation of everything we do. The Product Sales Assistant Manager plays a critical leadership role in delivering world-class guest experiences by overseeing daily sales and guest service operations across multiple outlets. This role partners closely with cross-functional teams while leading, coaching, and developing a high-performing Product Sales team in a fast-paced, guest-centric environment.

Requirements

High School Diploma or GED equivalent
Ability to communicate effectively in English to support guest and team interactions
Strong computer proficiency, including Microsoft Office applications
Ability to work a flexible schedule, including nights, weekends, and holidays

Nice To Haves

Some college coursework
3–5 years of supervisory or leadership experience in a related field
Experience leading teams in a high-volume, guest-facing, or seasonal environment

Responsibilities

Oversee daily operations of the Lionshead ticket office, Lost & Found office, and outdoor Product Sales team to ensure efficient, accurate, and high-quality guest interactions.
Serve as a frontline support resource as needed during peak business periods.
Address guest questions, concerns, and escalations, delivering timely and effective resolutions that support positive guest satisfaction outcomes.
Maintain working knowledge of and compliance with all applicable laws, regulations, and company policies.
Lead, coach, and support Product Sales team members, fostering a culture of accountability, engagement, and service excellence.
Monitor and document teammate performance and behavior, providing timely recognition, constructive feedback, corrective action, or escalation when appropriate.
Support hiring, onboarding, training, and scheduling efforts, with direct input into staffing and performance decisions.
Monitor and maintain sales facilities, equipment, inventory, payroll processes, and budget adherence.
Collaborate with internal partners to align operational needs, staffing levels, and guest service priorities.
Participate in leadership forums, contribute feedback and insights related to product sales operations, training effectiveness, and continuous improvement initiatives.
Other duties as assigned.

Benefits

Free passes for employees
Employee discounted lift tickets for friends and family
Free ski lessons
40% retail discounts
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans