Assistant Manager: Activities/Recreation - Salary
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Requirements
- Must be 18 years of age or older
- At least 2 years of Guest Service Experience
- Minimum 2 years previous leadership experience in a dynamic operational setting
- Ability to stand for long periods of time
- Ability to work outdoors for up to 10 hours in various weather conditions
- Ability to lift and carry 100lbs
- Excellent guest service
- Must be able to read, write, speak, comprehend, and understand English fluently
- Ability to work the entire length of the season
- Satisfactory motor vehicle check and a valid driver's license
Responsibilities
- Be familiar with and adhere to the policies and procedures of the resort handbook and best practices
- Support activities in daily operations across all activity areas, including ticket redemption
- Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs, and emergency response
- Actively foresee, plan for, and mitigate hazards or risks across all activity areas
- Lead training assessments, check-off forms, and provide daily coaching and guidance to Team Leads and Activities employees
- Safe use of company vehicles
- Ensure compliance with daily, monthly, and annual inspection logs across all areas
- Assist in monitoring and controlling daily payroll, budget, and scheduling
- Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions
- Performance management for a team of 20+ (including Team Leads) to meet guest service, employee engagement, safety, and financial goals
- Manage activity inventory and liaise with other departments to promote a seamless customer experience
- Complete performance appraisals and end-of-season forms; approve performance appraisals, disciplinary documentation, and other HR activity
- Other duties as assigned
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- 40% retail discounts
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
