Assistant Manager: Lift Experience- Salary
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). The Lift Experience Team’s mission is to provide employees and guests with a seamless end-to-end experience from maze entrance to lift unloading. Service is the foundation of everything we stand for at Vail Resorts, and our Lift Experience Team is no exception to this experience of a lifetime. As a Lift Operations Assistant Manager, you will be responsible for the safe operation of resort lifts and oversee employees in the Lift Experience Team, while being courteous and efficient guest service champions with a proven ability to lead.
Requirements
- High School Diploma or GED Equivalent required
- 1-2 years of previous lift or mountain operations experience required
- Must be physically capable of assisting guests while loading lifts; may lift up to 40 lbs
- Must be able to communicate fluently in English
- Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces.
- Ability to work a flexible schedule including nights, holidays, and weekends
Responsibilities
- Lead daily operations of resort lifts such as scheduling staff and procedures for opening and closing lifts.
- Lead hiring, support, and training of operators and scanners in daily operations and safety.
- Monitor and document lift operator performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary.
- Maintain up to date knowledge of and enforce all applicable laws, policies, and procedures to ensure the safety of all guests.
- Work closely with ski patrol, mountain safety, lift maintenance, and lift electric and other teams to assist and resolve any problems that may arise on the mountain.
- Promote clean and organized workstations.
- Receive and assess guest questions, comments and complaints providing timely resolutions.
- Support ticket scanning.
- Other duties as assigned.
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
