Manager: Lift Experience
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Requirements
- High school education or equivalent, some college preferred
- Experience managing large teams
- Experience working in the ski industry
- 3 years in a Mountain Operations supervisory or managerial role
- Valid driver’s license
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams etc.
- Strong English communication skills including verbal & written with the ability to handle complex guest interactions on and off the ski slopes.
- Previous guest service experience
- Positive, solutions oriented leadership. Ability to make responsible decisions at critical times
- At least 18 years of age
Nice To Haves
- some college preferred
Responsibilities
- Provide daily oversight of lift operations, including staffing, scheduling, and monitoring operational needs. Support appropriate staffing levels to meet safety, guest service, and business needs while operating within approved labor and expense budgets.
- Promote a strong safety culture by encouraging safe work practices, employee engagement, reporting, and continuous improvement.
- Support the training, coaching, and development of new and returning employees, with an emphasis on building leadership capability within the team. Participate in recruiting, interviewing, onboarding, and training processes as assigned.
- Maintain professional standards and support consistent delivery of the resort’s guest service expectations.
- Understand and apply applicable company policies, procedures, and operating standards. Address employee performance or conduct concerns in partnership with appropriate leadership and Human Resources processes.
- Conduct routine observations and audits of lift mazes, loading areas, unloading areas, and surrounding workspaces to support safe, consistent, and professional operations.
- Maintain working knowledge of applicable lift operations standards, regulations, and company requirements, including ANSI, CPTSB, and OSHA-related requirements relevant to the role. Support compliance efforts and maintain professional working relationships with regulatory and industry representatives as appropriate.
- Support accurate completion and documentation of required safety, guest service, and operational training.
- Provide timely communication regarding lift operating schedules, operational changes, and other information that may affect internal business partners.
- Represent Lift Operations in relevant operational and leadership meetings. Demonstrate professional conduct and leadership consistent with company expectations.
- During summer operations, support or supervise assigned mountain projects and seasonal lift operations. This may include coordination with construction, utility, environmental, and Lift Maintenance teams, as appropriate to the role.
- Assist with the preparation, monitoring, and implementation of departmental labor and operating budgets.
- Ensure daily operational records and documentation are completed accurately and consistently to support communication, maintenance coordination, operational review, and continuous improvement.
- Perform other duties as assigned.
Benefits
- Free passes for employees
- employee discounted lift tickets for friends and family
- free ski lessons
- employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
