Assistant Manager: Product Sales & Services - Hourly

Vail Resorts•Kansas City, KS

11d•Onsite

About The Position

This role serves as the primary leader of the Product Sales & Services (PSS) department, which is the first stop in creating the 'Experience of a Lifetime' for guests. The Assistant Manager is responsible for managing all PSS operations, including ticketing, group sales, and guest services. The position offers the chance to work and play in the mountains, build lifelong connections, and provides high compensation rates, free passes, ski lessons, retail discounts, training and development, and wellness benefits.

Requirements

High School Diploma or GED Equivalent required; college preferred
2-4 years of supervisory experience preferred
Strong computer skills including Microsoft applications is required
Must be able to communicate fluently in English
Ability to sit or stand for extended periods of time is required
Flexibility to work both inside and outside with exposure to the elements is required
Ability to work a flexible schedule including nights, holidays, and weekends is required
At least 18 years of age

Nice To Haves

college preferred

Responsibilities

Manage daily operations of Product Sales & Services, including collaboration with other departments & providing front line support as necessary
Maintain knowledge of and adhere to all applicable laws, regulations, and company policies
Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary
Oversee all hiring, development, support, training, and scheduling of PSS team members
Receive and assess guest questions, comments, and complaints while providing timely resolutions
Monitor and maintain PSS facilities, equipment, inventory, payroll, and budgets
Participate in leadership forums providing feedback and input on PSS & overall resort operations, training, and continuous improvement opportunities
Other duties as assigned