Assistant Manager of Store Operations

Hy-Vee, Inc.•Monticello, IA

About The Position

The Assistant Manager of Store Operations supervises and coordinates employee activities and ensures that customers’ needs are met. The role helps maintain a friendly, helpful, customer-focused store environment while supporting store operations, employee development, merchandising, profitability, safety, and compliance. The position reports to the District Store Director and Store Manager and supervises all positions except those roles or positions designated by the Store Director. The Assistant Manager supports hiring, training, scheduling, performance reviews, employee relations, and disciplinary processes. The role assists with pricing, promotional displays, merchandise ordering, product quality and availability, store sanitation and maintenance, accounting procedures, and compliance with company policies and applicable laws. The position also provides customer service throughout the store and assists in any store area as needed. This is a fast-paced work environment with exposure to dust, noise, temperature extremes, moving equipment hazards, electrical shock, chemicals, and solvents. The job requires medium physical work, including occasionally exerting up to 50 pounds of force, frequently up to 20 pounds, and constantly up to 10 pounds. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school education or equivalent experience.
At least one year of retail experience, including performing Assistant Manager duties.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, provide basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability, with or without correction, to see from less than 20 inches to more than 20 feet, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.
Ability to use the listed store equipment, including pallet jacks, box cutters, cash registers, knives, trash compactors, cardboard balers, forklifts, computers, calculators, telephones, fax machines, two-wheelers, ordering machines, limited power equipment, delivery vehicles, and related store equipment.

Nice To Haves

Pursue retail educational opportunities and continuing education whenever possible.

Responsibilities

Maintain a positive, friendly, flexible, and team-oriented atmosphere.
Set an example of prompt, courteous, efficient, and caring customer service throughout the store, including greeting customers, assisting them with products and heavy items, responding to suggestions, and answering telephone calls.
Uphold and promote Hy-Vee’s values, including honesty, integrity, friendliness, respect, ethical conduct, fairness, and continuous improvement.
Oversee employee training, address employee issues, coordinate discipline, and provide ongoing education about company and store policies and procedures.
Assist management with pricing, promotional and advertising displays, product quality and quantities, and merchandise ordering.
Ensure customer service, employee relations, departmental profitability, accounting procedures, sanitation, cleanliness, and building and grounds maintenance meet store and company standards.
Assist in forecasting and reviewing the labor schedule and coordinate with department heads on scheduling, labor, purchasing, and merchandising goals.
Evaluate employee performance and recommend personnel actions, including promotion, transfer, or dismissal; assist with recruitment, interviews, orientations, and employee selection.
Train employees in safety procedures, enforce safe practices, complete customer accident and employee injury reports, and assign duties according to work restrictions.
Coordinate employee compliance with established policies, laws, security requirements, sales practices, and record-keeping procedures.
Assist with replenishing shelves, designing and constructing displays, and recommending merchandise additions, deletions, and shelf allocation.
Use store hardware and software, handle cash registers, sell or issue merchandise, and assist in all store areas as needed.
Stay current with market trends, competition, products, equipment, and merchandising techniques, and pursue retail education and continuing education when possible.
Report to work as scheduled and work the expected number of hours; perform other job-related duties and special projects as required.