WE South Beach 6331 FT Asst Store Mgr - Service

Williams-Sonoma•Miami Beach, FL

11h•Onsite

About The Position

The Assistant Manager of Sales and Service supports the management team in achieving goals by providing world-class service. The role models relationship-building with customers and maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. The assistant manager leads the store team in delivering an exceptional customer experience and exceeding sales goals, coaches associates, and helps resolve client service issues.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop timely action plans.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items up to 75 pounds while using appropriate equipment and safety techniques.
Full-time associates are expected to have open availability to meet business needs.

Responsibilities

Lead the store team to create an exceptional experience for customers and exceed sales goals.
Ensure the sales floor is adequately staffed from a sales and tactical perspective.
Model sales generation and service for sales associates while prioritizing the customer experience.
Coach staff on customer service successes and challenges.
Use Selling Essentials and training resources to educate the team on products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity, in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery and pick-up issues, using and managing the client information reporting system.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.