WE Gulfstream 623 FT Asst Store Mgr - Service

Williams-Sonoma•Hallandale Beach, FL

12h•Onsite

About The Position

The Assistant Manager of Sales and Service supports the management team in achieving goals by providing World-Class service. This role models relationship-building with customers and maintains a store presence through supervision to ensure appropriate staff coverage across store areas. The position leads and coaches the store team to deliver an exceptional customer experience and meet sales goals while supporting a positive, fair, and dignified workplace in line with the company’s People-First Philosophy.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop timely action plans.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities appropriately.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
Full-time associates must have open availability to meet business needs.

Responsibilities

Lead the store team to create an exceptional customer experience and exceed sales goals.
Ensure the sales floor is appropriately staffed from sales and tactical perspectives, modeling sales generation and customer-focused service for sales associates.
Coach staff on customer-service successes and challenges to reinforce service principles.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery and pickup concerns and outstanding issues, using and managing the client information reporting system effectively.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.