FT Asst Store Mgr- Sales and Service

Williams-Sonoma•Indianapolis, IN

14h

About The Position

The Assistant Manager of Sales and Service supports the management team in achieving goals by providing world-class service. The role models relationship-building with customers and maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. The assistant manager leads and coaches the store team to create an exceptional customer experience and exceed sales goals, while helping associates develop product knowledge and selling skills. The role also promotes a positive, fair, and dignified workplace and ensures timely resolution of client service issues, including delivery and pickup concerns.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop action plans in a timely manner.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities appropriately.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
Full-time associates are expected to have open availability to meet business needs.

Responsibilities

Lead the store team to create an exceptional customer experience and exceed sales goals.
Ensure the sales floor is adequately staffed from sales and tactical perspectives while modeling sales generation and customer-focused service.
Reinforce customer service principles by coaching staff on successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, through effective use and management of the client information reporting system.
Support the management team in achieving goals and maintain store supervision to ensure appropriate staff coverage.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning through brand-specific resources and WSI University.
Leadership development opportunities.