Assistant Manager - Kitchen

Kuppa Joy•Clovis, CA

About The Position

The Assistant Manager plays a key leadership role in daily kitchen operations and supports the Kitchen Manager. This hands-on position leads shifts, delegates tasks, coaches team members, maintains operational standards, and helps ensure a positive, high-performing team environment and a consistent Kuppa Joy experience. The Assistant Manager models company values and supports excellence in customer service, food and drink quality, cleanliness, teamwork, and asset protection. The role is suited to a dependable leader who thrives in a fast-paced environment and takes pride in preparing and serving quality products. The position requires following health, safety, and sanitation guidelines and company policies, and completing required trainings and certifications. Employees may be asked to perform additional duties as needed. Physical requirements include standing for extended periods, performing repetitive tasks, lifting and carrying items weighing up to 40 pounds, and working in a fast-paced environment. Candidates must be available to work 40 hours per week, including Saturdays, weekends, and holidays as required. The café is closed on Sundays, though some Sunday meetings are required with advance notice.

Requirements

Prior leadership or supervisory experience.
Demonstrated ability to lead, coach, and hold others accountable.
Strong communication and problem-solving skills.
Leadership presence and accountability.
Ability to stay composed and make decisions under pressure.
Reliability, punctuality, and attention to detail.
Ability to lead peers respectfully and professionally.
Coachability and openness to feedback.
Positive, approachable, and professional demeanor.
Availability to work 40 hours per week, including Saturdays, weekends, and holidays as required.
California Food Handler Certification; must obtain upon hire.
Completion of pre-employment assessments sent via email.
Participation in a video interview as part of the hiring process.
Ability to stand for extended periods, perform repetitive tasks, and lift and carry items weighing up to 40 pounds.

Nice To Haves

Desire to grow into higher leadership roles.

Responsibilities

Lead by example to deliver exceptional hospitality and create meaningful customer interactions.
Set the tone for each shift and coach team members to prioritize customer connection and engagement.
Ensure food items meet company standards by following recipes, presentation guidelines, and quality expectations.
Support training and provide real-time coaching to maintain product consistency.
Maintain a clean, organized, and visually appealing café by delegating and completing cleaning tasks throughout the shift.
Lead the floor during assigned shifts by delegating tasks, maintaining workflow, and supporting team performance.
Provide clear, respectful, and timely coaching to develop team members and improve performance.
Follow company policies and procedures related to food safety, safety, and security.
Communicate operational needs, report issues, and support smooth day-to-day operations.
Follow health, safety, and sanitation guidelines and company policies.
Complete required trainings and certifications in a timely manner.
Perform additional duties as needed.