Assistant Manager - Kitchen - #795
About The Position
The Kitchen Assistant Manager works behind the scenes to ensure proper staffing, products, customer service, food preparation, and kitchen execution so customer orders are completed to standard. The role manages the food service program, including inventory, preparation, promotion, production, service, and sales, and provides leadership for day-to-day store operations when the Store Manager is absent. The position supports the Store Manager with people-management activities, scheduling input, customer concerns, policy compliance, and follow-up on customer service and quality feedback. It also oversees kitchen recipes, portioning, product rotation, ordering, organization, inventory, waste reduction, cost control, and food service rollouts.
Requirements
- High school diploma or GED.
- Successful completion of certification testing as needed.
- ServeSafe certification.
- Any other legally required certification.
Nice To Haves
- Two-year degree in a business-related field.
- One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.
Responsibilities
- Provide input to the Store Manager on recruitment, selection, training, and performance management of store employees.
- Provide input into scheduling.
- Handle customer questions, complaints, and concerns in a timely manner.
- Monitor employees’ compliance with Sheetz policies, procedures, and programs.
- Follow up on responses from customer service shops, QA audits, secret shops, and SMG surveys.
- Oversee kitchen recipes, proper portioning, and product rotation.
- Create build-to orders and follow up on orders and store organization.
- Manage inventory and identify opportunities to eliminate waste.
- Monitor waste, expenses, and variances to support cost savings.
- Oversee food service rollouts.
- Lead day-to-day store operations in the Store Manager’s absence.
- Manage the food service program, including inventory, preparation, promotion, production, service, and sales.
Benefits
- Quarterly employee bonuses based on company performance
- Competitive salaries
- Ample paid time off
- Parental leave
- 401(k) matching
- Employee stock ownership
- Professional development and growth opportunities
- Tuition reimbursement
- Full medical coverage
- Vision coverage
- Dental coverage
- Snack discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
