Assistant Manager - Kitchen - #626

Sheetz, Inc • Fairmont, WV

2d

About The Position

The Kitchen Assistant Manager helps ensure that staffing, products, customer service, food preparation, and kitchen execution are in place to deliver accurate, high-quality orders. The role manages the food service program, including inventory, preparation, promotion, production, service, and sales, and supports day-to-day store operations in the Store Manager’s absence.

The position also supports recruitment, selection, training, scheduling, and performance management; addresses customer concerns; monitors compliance with company policies and programs; follows up on customer service and quality audit results; and oversees kitchen procedures, inventory, waste reduction, food service rollouts, and cost controls.

Requirements

• High school diploma or GED required.
• Successful completion of certification testing as needed.
• ServeSafe certification.
• Any other legally required certification.

Nice To Haves

• Two-year degree in a business-related field preferred.
• One year of experience supervising others in a fast food, restaurant, retail, or convenience operation preferred.

Responsibilities

• Provide input to the Store Manager on recruitment, selection, training, and performance management of store employees.
• Provide input into scheduling.
• Handle customer questions, complaints, and concerns in a timely manner.
• Monitor employee compliance with company policies, procedures, and programs.
• Follow up on customer service shop responses, QA audits, secret shops, and SMG surveys.
• Oversee kitchen recipes, proper portioning, and product rotation.
• Create build-to orders and follow up on orders and store organization.
• Manage inventory and identify opportunities to eliminate waste.
• Monitor waste, expenses, and variances to support cost savings.
• Oversee food service rollouts.
• Step up as a leader of day-to-day store operations in the Store Manager’s absence.
• Manage the food service program, including inventory, preparation, promotion, production, service, and sales.

Benefits

• Quarterly employee bonuses based on company performance.
• Competitive salaries.
• Ample paid time off.
• Parental leave.
• 401(k) matching.
• Employee stock ownership.
• Professional development and growth opportunities.
• Tuition reimbursement.
• Full medical, vision, and dental coverage.
• Snack discounts.
• Additional $1.50 per hour for working 10 p.m.–6 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED